Tuesday
15Sep2009
Did You Know 4.0
Sep 15, 2009 at 04:38PM XPLANE created this cool video for the Third Annual Media Convergence Forum in New York City.
Matt Hyatt
A Blog by the Founder and CEO of Rocket IT
Hello. I’m the founder & CEO of Rocket IT. This is my blog.
Sep 15, 2009 at 04:38PM Friday
24Jul2009
It's Fun to Work at Rocket IT ... But Don't Leave Your Office Unguarded
Jul 24, 2009 at 08:03PM Eric Henderson, Support Professional, came back from vacation to find his office “redecorated” last week. Here’s a video of the aftermath.
Thursday
26Mar2009
Warm Fuzzies Feel Good
Mar 26, 2009 at 08:00AM A few days ago, one of our support engineers told me that an employee of a valued customer had moved to another organization. He was sorry to see her go because he had enjoyed knowing her and working with her. I was disappointed myself, knowing that she was well-liked by our team. It’s always a treat to work with nice people.
Yesterday, I received the following letter in the mail:
March 20, 2009
Rocket IT
Attn: Matt Hyatt
2905 Premiere Parkway
Suite 210
Duluth, GA 30097Mr. Hyatt,
Because I’ve accepted a position with another company, and my employment with [company name withheld for privacy] is coming to an end, I want to take the time to recognize several of your employees I’ve worked with. These three individuals have made my experience with Rocket IT one that I highly recommend because of the top notch service I have received.
Eric Henderson, Joe Reinert, and Robert Sanchez have been a pleasure to work with. During every support request, site visit, and phone call, they have been very thorough, professional and knowledgeable. Not only do they quickly help resolve any issues we may have, but they do it with a smile and a laugh. I appreciate their balance of professionalism and a sense of humor; it makes the easiest part of my day resolving any IT issue.
I recommend, and will continue to recommend, Rocket IT and your staff. Thank you for providing such a high level of customer service and IT support.
Thank you again,
Erica Larsen
Project Assistant
Isn’t that a nice letter?
Ms. Larsen didn’t leave her forwarding information, but we’re hopeful that our paths cross again soon. We’ll certainly jump at the chance to work with her again.
Tuesday
03Feb2009
Take Your Monkey With You
Feb 3, 2009 at 03:46PM 
This monkey hangs on the inside of my office door as a simple reminder to team members that stop by to visit.
Please don’t leave YOUR monkey on MY desk.
In other words, feel free to come talk to me if you want to discuss ways to handle a problem you’ve uncovered. But don’t come just to complain. If you want to tell me about a problem, be prepared to tell me how you can help resolve it. Don’t just leave it on my desk.
Tuesday
03Feb2009
Gary Vaynerchuk Explains Social Media
Feb 3, 2009 at 01:03PM I love that people can post a quick video online to get their message out. Here, Gary Vaynerchuk does a great job of explaining the right way for professionals and companies to engage others using social media.
Gary Vaynerchuk, host of Wine Library TV, has appeared on Conan O’Brien, The Today Show, Nightline, and others.